World Gym,
When I signed my current membership contract my Gym rep promised I would be able to bring my road bike inside for safety. I signed and since then I have routinely been told I must leave my bike outside or in other unsecured locations. I have suggested some better alternatives, and I have been promised repeatedly that the gym representatives would get back to me on the matter. It never happened. If I want to train for my cycling races, I can not go to the gym if I have to stop home and drive to the gym, only to drive home, change and ride again.
The weather has been rainy, so I thought I would go in again and see if things had improved. They had not. When I asked my rep, she said she would phone me. She never did. I brought the issue up to the manager, Mr. Vincent Chen, and he promised I would be contacted by an individual who had the power to change policy. I have not been contacted.
I feel a solution could be inexpensive, easy and beneficial to everyone.
The Issue:
In recent years the number of cyclists in Taiwan has seen a rapid increase. Between 2007 and 2008 the number of recreational cyclists doubled to 360,000 riders and the number has been steadily increasing since with the only decline seen in folding bikes. With the highest concentration of bicycle manufacturers and OEM/ODMs led by Giant Manufacturing, Taiwanese have taken a real sense of pride in cycling and incorporated the sport into Taiwan's national identity. The success of the hit movie Island Etude clearly demonstrates the Taiwanese love affair with the bicycle.
Unfortunately, for active, athletic people who cycle for recreation or competition, if we want to incorporate a workout at World Gym into our schedule, we have to either drive or leave our bicycles left in unsecured areas. It is no secret that bike theft in Taiwan is rampant with most Taiwanese children having had a bicycle stolen at some point or another in life. With the more sophisticated bicycles there have even been cases of entire crime rings devoted to bicycle theft. It is widely known among riders that you do not leave your bicycle in a location that is not secure; locked or not. Especially in a high traffic area like Sogo. Furthermore, with the high number of people entering and leaving the area, the possibility of damage increases significantly.
People who cycle are active and athletic people, the kind of people who join gyms and especially spinning classes. A proactive cycling policy could attract and retain membership rather than reduce the number of potential users.
A proactive cycling policy can reinforce the ideals of good health and better integrate and maintain a lifestyle that leads to sustained health and fitness resulting in renewed memberships rather than forcing customers to choose between activities.
A proactive cycling policy would fit with current trends in cycling infrastructure planned by the central government under a new set of "green initiatives" promoted by special presidential advisor and Chairman of Giant Manufacturing, King Liu. This plan seeks to increase the number of bicycle friendly services to and promote alternative forms of transportation that do not rely on fossil fuels. By the end of the year all trains and many busses will be equipped for bicycle transport.
Concerns:
It has been expressed to me by Manager Vincent Chen that if customers were allowed to bring bicycles into the gym, then everyone would bring their bikes in and it would be chaos.
I understand his concerns, but I feel these concerns are misplaced fears that are not rooted in reality. World Gym may have many active riders, but not everyone goes to the gym at the same time. A more realistic estimate might be no more that eight bicycles at the gym at any one time. These fears could be further put to rest by charging a small fee for storage. A fee would reduce the likelihood of rusty and dirty bicycles taking up space in the gym. Mr. Chen then made the comparison with scooters and cars. I do not feel this analogous to bicycles as bicycles can be pieces of exercise equipment and not simply transportation vehicles. Cars and scooters have ignition keys and serial numbers to deter theft and bicycles do not. There are parking spaces allotted for scooter and automobile use, but not bicycle use. The street is simply not a safe or secure option for cycling gear.
There have been concerns regarding the limited space available in the gym.
I agree the gym has limited space. I also feel there is a lot of wasted space at the moment. Furthermore, a system of wall mounted racks would place the bikes up and out of the way, within the safety of the gym.
Cost may be another motivating factor behind the current policy. Bicycle storage is expensive and only serves a few members of the gym.
First, I do not think a solution has to be expensive. A set of wall mounted bike racks can cost as little as NT 1000 each. If the World Gym purchased 10 wall mounts and charged for their use, the cost would be easily mitigated. Not everyone uses the bench for leg extensions, but it is available for those who choose to use it. The same could be said for bike racks.
I was further told that I was the only customer with a problem.
I think this may be accurate, but I know for a fact that there are others who share my feelings and that is why they have discontinued their memberships.
Since I have found the staff at the World Gym unable or unwilling to discuss this issue in a creative or constructive way, I have publicized this situation among members of the cycling and athletic community. The reaction has been a mix of dismay at the unrealistic policy and disinterest by World Gym staff, and interest in allowing a secure space for bicycles in World Gym. These athletes have expressed interest in the facilities, but are turned off by the negative response I have received.
I wish I could promote your facilities to my network of active people, but that can not happen until we can work together in creating a better policy toward bicycles.
I am looking forward to working with the World Gym to resolve this issue in a positive and constructive manner that serves to benefit all parties and I am looking forward to your response.
Yours!
Andrew D. Kerslake
Blog Post: http://taiwanincycles.blogspot.com/2010/06/absurd-bike-policy-at-world-gym.html